At Exotixx Shipping, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase or order confirmation is required.
Certain items may not be eligible for return, including:
- Personalized/customized products
- Intimate or hygiene-related items
- Final sale or clearance items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos/videos of the product and packaging
We will review the issue and provide a replacement or refund if approved.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account depending on your bank/payment provider.
Order Cancellations
Orders can only be canceled within 12 hours of placing the order. After this period, the order may already be processed or shipped.
Non-Returnable Situations
We do not offer refunds or returns for:
- Change of mind after delivery
- Minor color or size variations due to screen settings
- Incorrect shipping address provided by the customer
- Delays caused by customs, courier services, or unforeseen circumstances
Shipping Costs
- Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
- Original shipping charges are non-refundable.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times can vary.
If you still have not received your refund, please contact us at:
Email: support@exotixxshipping.com
Contact Us
If you have any questions regarding our Refund & Returns Policy, you can contact us at:
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM
Email: support@exotixxshipping.com